Shuttle Supervisor

Salaried – Exempt

Location: Mt. Crawford, VA

Reports to: Transportation Operations Manager

Work hours: Monday-Friday 9:00am to 6:00pm. Must be willing to work outside of regular hours as needed. Occasional travel required to participate in relevant events and related training opportunities or site visits.

Responsibilities:

• Manage the operation of local shuttle drivers for assigned customer accounts, as well the administrative, organizational, and system handling of transportation activities

• Coordinate with Regional Supervisor and Transportation Manager in dispatching local operations to ensure that customer expectations are met and all relevant regulations are followed

• Ensure adequate staffing is in place to meet/match customer demands, which will most likely vary based on projected daily volumes

• Coordinate the implementation of effective safety & compliance programs with core team

• Monitor hours of service laws along with all other regulations for assigned drivers, and report violations as needed. Ensure other safety and compliance deficiencies are reported/corrected as well

• Be a primary contact and direct supervisor for local shuttle drivers & yard jockeys on dedicated accounts assigned to this position. This includes employee reviews, counseling, and all other clerical/management oversight necessary.

• Develop and maintain proper, productive, and professional relationships with customers and their representatives

• Keep lines of communication open and keep customers aware of load status as requested by customers and/or if situations change

• Work with customers, shipping/receiving locations and drivers to secure loads and communicate any load/unloading appointments

• Share in off-hours/weekend call duties with other staff members and management

• Responsible for assuring drivers clearly understand and comply with customer instructions attached to load releases

• Responsible for assisting in the responsible allocation of assets, drivers and available business in such a way as to minimize operational expenses while maximizing utilization

• Foster an environment of mutual respect throughout the organization

• Maintain a high degree of integrity at all times and in all circumstances

• Maintain a high degree of confidentiality with issues related to drivers (private and personal matters), rates, customers, and other proprietary items

• Provide administrative staff with all necessary documentation and information on all loads to ensure proper, timely and accurate billing by ensuring drivers are providing the same in a timely fashion
• Professionally perform all duties in a manner which promotes the image, growth, profitability and success of the company
• Other duties as assigned

Qualifications:

• Strong computer skills & ability to learn company’s system

• Organizational - ability to administer, organize, and file paperwork

• Communicative - ability to communicate via phone and email effectively and efficiently

• Multi-Tasking Capability – ability to handle more than one task at a time

• Initiative – ability to self-start and work with minimum direct supervision

• Flexibility – ability to adjust to changes in work assignments and scheduled hours, including weekends

Training and Experience:

• High school diploma required; Bachelor’s level degree preferred

• Experience in transportation as a driver, dispatcher, or in a supporting role